Social Media Listening Solutions
Rich market intelligence solutions to mantain the pulse on your customer and your market
The world's leading brands know that listening to and understanding the voice of the customer is critical to business success. We use global content sourcing coupled with best-in-class technology, expert human analysis, and years of expertise in your industry to collect and interpret the voices in traditional and social media, identifying the people, issues and trends impacting your business.
The Cymfony portfolio of solutions taps into the vast number of online conversations taking place about your brand and market, eliminating noise and providing actionable insights.
Cymfony's solutions meet your specific market intelligence requirements, such as:
- Consumer opinions and trends
- Customer wants, needs, and concerns
- Competitive intelligence
- Messaging effectiveness
- Campaign or launch effectiveness
- Reputation or crisis management